Terms & Conditions

OVERVIEW

This website is operated by Cinéola Limited for THE THE. 

By visiting our site and / or purchasing something from us, you agree to be bound by the following terms and conditions Terms & Conditions. We reserve the right to update, change or replace any part of these Terms & Conditions at any time:

SECTION 1 – TERMS OF SALE

  • We dispatch orders as quickly and efficiently as possible, but please be aware that at busy times, our small team may take a few days to dispatch orders. 
  • You agree to inform us of any issue with your order as soon as possible upon receipt at info@thethe.com. Any return or exchange can be discussed there.
  • Items such as clothing have a sizing image to guide you towards choosing the best size for yourself. We are not responsible for the postage involved in making an exchange due to a sizing issue with your purchase.
  • We strongly recommend you choose the Tracked service for international deliveries.
  • Post can take up to three weeks to some international locations. Please be patient and let us know at info@thethe.com before you raise a dispute with PayPal or Stripe so that we can try to resolve the situation for you first.
  • Due to the unfortunate consequences of Brexit, we have registered for the IOSS (Import One Stop Shop) scheme, whereby we pay up front for customs fees faced by our customers in the EU. This covers orders up to a value of €150.

For more details, please see our Customer Information page, including our Refund Policy, HERE.

SECTION 2 – REFUND POLICY

We hope that your purchase is exactly as you expected. If it is not, please:

  1. Contact us at info@thethe.com to let us know you wish to return for a refund or arrange an exchange. Please include the date of purchase, invoice number and details regarding the item you wish to refund / exchange. Be sure to include photos in the event that something is faulty or damaged in transit. Please be aware that you may have to cover the postage cost for an exchange.
  2. Send to: CINEOLA RETURNS, PO BPX 78159, London EC2P 2SZ
    Note that all returns must be made within 21 days of receipt of good. The item must be damage free and in a saleable condition

SECTION 3 – GENERAL CONDITIONS

  • You agree not to reproduce, duplicate, copy, resell or exploit any product from our website, including merchandise, music and downloads, without express written permission by us.
  • We have made every effort to describe and display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
  • Prices for our products are subject to change without notice.
  • We reserve the right to modify or discontinue products at any time.
  • We reserve the right to limit the quantities of any products that we offer, per person or per order.
  • In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail provided at the time the order was made.

SECTION 4 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. 
  • You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 5 – THIRD-PARTY LINKS

  • Certain content, products and Services available via our Service may include materials from third-parties.
  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of their sites.

SECTION 6 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed HERE.

SECTION 7 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@thethe.com.

Our contact information is posted below:

CINEOLA LTD

info@thethe.com

Company Registration: 07127496

VAT No: GB279584244